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Chief Representative's Speech

June 2, 2015

5S-CQI-TQM Best Performing Hospital Award Giving Ceremony
(02/June/2015 @ MIS Auditorium of Directorate General of Health Services, Dhaka)

Prof. Dr. Deen Mohd. Noorul Huq, Director General of Health Services,

Mr. Nur Hossain Talukder, Director General of Family Planning,

Mr. Md. Ashadul Islam, Director General, Health Economics Unit,

Mr. Edouard Beigbeder, Country Representative, UNICEF Bangladesh,

Distinguished guests,

Ladies and gentlemen:

Assalam alaikum and good afternoon.

The 5S-CQI-TQM activity under the partnership between DGHS (Directorate General of Health Services) and JICA started in February 2011 at Narsingdi District Hospital. After 4 years of its introduction, 98 hospitals in Bangladesh are now practicing 5S, which is the foundation for the Total Quality Management.

I would like to congratulate our colleagues of DGHS, DGFP, UNICEF and other agencies on their successful partnership in increasing the number of hospitals practicing 5S-CQI-TQM. I am proud to say that JICA's technical cooperation project SMPP (Safe Motherhood Promotion Project) has been playing a vital role in supporting their efforts, and I am confident that the 5S-CQI-TQM approach which originated in Japan has been highly relevant and useful to hospitals in Bangladesh. Incidentally, 5S is encouraged from one's childhood in Japan and ingrained into moral behavior of Japanese. I believe hospitals where people's lives are handled need high standard of moral.

I cannot commend enough the strenuous efforts made by the hospital management and their staff who took this approach into their hearts and introduced successfully to their hospitals. 5S-CQI-TQM becomes effective only when the concept and the activities are owned by the implementers. The 6 hospitals selected as the best practice today will be inspiring models to show results that 5S can make.

"Narsingdi Model" introduced by SMPP promotes the two complementary interventions of hospital service improvement and community engagement for better maternal and neonatal health. I am delighted to see that two hospitals from Narsingdi have been selected as the best 5S hospitals in Bangladesh.

Ladies and gentlemen,

The over-arching goal for the health sector under ‘Sustainable Development Goals' which will succeed the Millennium Development Goals this year will be achieving Universal Health Coverage (UHC) that is to ensure quality and affordable health care for all citizens. One of the main challenges Bangladesh faces in moving toward UHC is the quality of health care services. In order to keep the population healthy as required to sustain a rapid economic growth, more effective and safer health-care services are essential. As the economy keeps growing, the demand for more complex health care increases. 5S-CQI-TQM will help hospitals proceed to provide better standard of care and services.

5S-CQI-TQM is not a complete set of improvement of health services in hospitals, but a positive mindset of individual health worker as well as a whole hospital which will contribute to achieve UHC. I would like to urge all the parties concerned to further commit themselves to improvement of health services in hospitals.

Today we launch the 5S manual which includes many concrete ideas of how 5S can be promoted and implemented at the hospitals. I hope this manual motivates the practicing hospitals to continue their efforts and gives a starting point for all the remaining hospitals that have not joined the partnership yet. Let's continue to work together for the quality of health-care services in Bangladesh.

Dhonnobad. Thank you.




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