July 6, 2011
The Cape Coast Technical Institute, CCTI, has become the first educational institution in Ghana to be certified as Toyota Ghana Authorized Service Shop (TGASS). The process took two years of some structural facelift, stock management, personnel development and management, customer relations, inventory control system, standard operating and safety procedures provided by Toyota Ghana, and technical cooperation in grass-root level and installation of modernized diagnostic automotive equipment by the Japan International Cooperation Agency, JICA. This is a good example of a fruitful partnership between private sector, development partner and academia in Ghana.
As part of its customer satisfaction programmes to take its services closer to its customers, Toyota Ghana has certified CCTI workshop as TGASS in the Central Region after satisfying all the standard requirements.
CCTI was established in 1955 and as a technical academic institution, it has an automotive workshop. However, according to the Principal of the Institute, Mr. Ernest Henry Kojo Lyall, ‘Though, CCTI was established in 1955, the automotive workshop we had was sub-standard. It also lacked basic tools and proper management. In our quest to deliver more qualitative industry-relevant technical education, two years ago, we requested JICA to assist us revamp the workshop. JICA assigned Mr. Inoue, a Japanese Volunteer and an experienced automotive expert to our workshop. Mr. Inoue initiated our relationship with Toyota Ghana, where our staff and students received free technical trainings and upgraded their skills in professional handling of Toyota vehicles.'
He further stated that: ‘JICA assisted us renovate and resource the existing workshop and transformed it into a modern automotive service point while Mr. Inoue's professional skill and experience came handy in ensuring the workshop adhered to standardized stock management, which passed all the standard requirements of TGASS. Our students now have access to quality practical sessions at the workshop and are better prepared for industry, the job market or furtherance of their academic pursuits.' Mr. Lyall recounted the several daunting challenges faced by CCTI and advised the Ministry of Education to have provisions for assisting academic institutions that have similar lofty projects which will benefit both the institution and its students or society at large. Moreover, the project is beneficial for a firm to expand its market, skilled labours, and respond local needs.
According to Mr. Takahiko Takabayashi, Managing Director of Toyota Ghana, ‘We are happy to have CCTI fulfill all the standard requirements to become our Service Shop in the Central Region. Our customers in the region can access quality service without travelling out of the region. We appreciate the management and staff of CCTI for their roles in ensuring this success for CCTI, as the first educational institution in Ghana to attain the TGASS status. Toyota Ghana is committed to assisting CCTI maintain the status and deliver excellent services to our customers in the Region.'
The ceremony to formally announce CCTI Automotive Workshop as a TAGSS will take place on Friday 8, July, 2011 at the premises of CCTI in Cape Coast at 9:30am. It will be attended by top officials of JICA, Toyota Ghana, CCTI and other important stakeholders.