The Project on Tax Administration Reform Phase 2
Vietnam
1. | Diversifying the means of taxpayer services |
1.1 | To organize task force on taxpayer services to implement project activities. |
1.2 | To assess current situation in taxpayer services. |
1.3 | To develop and implement an action plan for improving taxpayer services. |
1.4 | To develop various tools (such as materials, booklets and brochures) for specific targets. |
1.5 | To improve taxpayer services for specific targets. |
1.6 | To develop network with cooperative organizations (i.e.,Tax Accountant Organization) and implement collaborative activities for better taxpayer services. |
2. | Upgrade tax officer training system |
2.1 | To organize task force on tax officer training system to implement project activities. |
2.2 | To assess the current situation of human resource development (HRD). |
2.3 | To develop and implement an action plan for improving training system. |
2.4 | To prioritize HRD subjects of Tax College, mainly in taxpayer services and tax audit, and to develop and revise the curriculum and the training materials for them. |
2.5 | To support implementing staff training courses. |
2.6 | To improve Tax College's operation policy and regulations. |
2.7 | To develop OJT tools (such as manuals and teaching method for tax audit and taxpayer services) and standardized operation manuals for officers in order to improve their skills. |
2.8 | To implement OJT trainings and distribute standardized manuals. |