Activities in Tanzania

The Project for Enhancement of Water Supply Management of Zanzibar Water Supply Authority Phase 2

Type	Project	Area	Period	Tanzania organization	Cost
Technical Cooperation Project	The Project for Enhancement of Water Supply Management of Zanzibar Water Supply Authority Phase 2	Zanzibar	November 2011 - October 2016	Zanzíbar Water Authority (ZAWA)	348 million JPY

In the urban area of Zanzibar, the piped water supply service started in the 1920s and groundwater has been used as one of the water sources. However, due to lack of financial resources, those water supply facilities were not sufficiently maintained and this led to a shortage of the system's water supply capacity. Under those circumstances, a grant aid project called "Zanzibar Urban Water Supply Development" was implemented from 2006 to 2010, in order to increase the capacity of water supply.

In addition, JICA conducted a technical cooperation project "Enhancement of Water Supply Management of Zanzibar Water Authority" (the Phase 1 project) from 2008 to 2010, which included the establishment of a fee collection system. A combination of the high leakage from a deteriorated distribution network and the low fee collection ratio had had negative impacts on the operation by the Zanzibar Water Authority (ZAWA). With an aim to improve the quality of service provided by ZAWA, further enhancement of the water supply management by ZAWA was to be conducted.

Through (i) strengthening information management capacity, (ii) strengthening human resource management capacity, (iii) strengthening costumer management capacity, (iv) strengthening leakage reduction activities and others, this project aimed at strengthening the management capacity of ZAWA, thereby contributing to improvement in water supply services.

As a result of the project, water supply services have improved, as the supply hours in the model area (the number of customers are approximately 9,400 households) has achieved the target of 12 hrs/day over the baseline of 8 hrs/day, and the water pressure reached up to 7 mH2O from the baseline fugure of 2 mH2O.

The billing and collection system in the model area has also improved. However, ZAWA recognized that more improvement is required by introducing new mode of payment such as through mobile/bank payment for the convenience of customers.