Project News

Data collection field works for case study

As part of Training of Trainers (TOT), this project has supported Training Department (TD) to write case studies which can be used on the relevant training courses. As such, preparation of field work to address case study research was conducted in April 2018.

• Counterparts attended the course on TOT

The actual field works that involved gathering relevant data for case studies was conducted during the period as follows;

1) 21st – 24th May, 2018 Takeo Province

2) 4th – 8th June, 2018 Kratie Province

3) 11th – 15th June, 2018 Siem Reap Province

District Office

Interview to a District Governor

In Takeo province, 8 TD staff who are responsible for case study of Governors' training course which is a part of Advanced Management Course^[1] visited the district offices for a field interview survey. An interview survey was conducted with a district governor and deputy governors in 10 districts to gather more and deeper information on a current situation, challenges on (1) Waste management, (2) Public market management, (3) Public service delivery, (4) Tourist resort management, and (5) Personnel management.

In Kratie province, relevant information to develop case studies for Commune/Sangkat Administrative Course was collected. The themes of case study are (1) Civil registration, (2) Public forum, (3) Certificate issue, and (4) Public hygiene and health. In line with the prepared survey questionnaires, a series of interviews survey with the office chief and officials were conducted. The survey results were breaking down to positive and negative aspects to focus on the most important point of each case study.

6 TD staff had visited to Siem Reap to collect information on case studies for the Basic training course for new employees. There are 4 themes of case study, namely (1) Probation and permanent Civil servant, (2) Document management, (3) Transferred function^[2] , and (4) Public service delivery. The interview survey was conducted with the governor and the deputy governors, also with local residents to hear actual opinion of the people.

A follow-up meeting

Based on the field research findings, TD staff was working on a case study writing by using the information collected. Subsequently, a follow-up meeting for sharing the draft case studies was convened on 27th June, 2018.

During the follow-up meeting, firstly, Chief Advisor provided key findings through observation of the field works. What's good about this was having smooth interviews and flexible questions, while followings are pointed out that need to be improved;

(1) Some of the Questions were very general or vague to get clear information.

(2) There were only few cases that interviewers elaborated further details or asked more specific information.

The importance of using specific 5W1H method and posing questions with case study awareness that enable the interviewers to obtain precise and in-depth information, was pointed out.

Filling in the evaluation form

Feedback to the draft case studies

The workshop had moved on to the presentation of the draft case studies. 15 case studies were presented, and a writer of each case study explained the purpose, contents, and questions to the trainees. In response to their case study presentation, participants wrote evaluation feedbacks which examine if case study consistent with the training theme or if the questions are appropriate.

The outcome of workshops and the contents of evaluation forms are used to refine and finalize the case studies.