July 5, 2019
Kyrgyz-Japan Center for Human Resource Development held a seminar on Improving the Quality of Customer Service, by expert Masami Sugaya.
Masami Sugaya has tremendous experience working with global companies. She introduced hospitality techniques for Bagan, a health insurance agency in Mongolia, Vietnam-Japan Center for Cooperation (VJCC) in Vietnam.
At the seminar, Masami Sugaya told about all the intricacies of organizing communication with customers, about the important tasks of the hospitality industry. Together with the participants of the seminar, they analyzed the causes of problems in the workplace, various systems of employee motivation, as well as various cases of interaction with customers.
The workshop was attended by employees of various organizations: a network of pharmacies, shops, travel companies and commercial banks.
The workshop participants shared that they were able to get a lot of practical advice and recommendations from the expert, focusing on the analysis of such issues as improving client interaction skills and improving the ability to create positive customer contact.